Privacy Policy

PRIVACY POLICY FOR OILWAY

Last updated: November 19, 2025

1. Introduction

Welcome to OilWay („we,“ „our,“ or „us“). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application OilWay (the „App“).

Contact Information:

2. Information We Collect

2.1 Personal Information You Provide

When you use OilWay, you may provide us with:

  • Account Information: Email address, name, and password
  • Profile Data: Preferences, wellness goals, and consultant status
  • User-Generated Content: Chat messages with AI assistant, custom recipes, notes, and reviews
  • Essential Oil Inventory: Your personal collection of oils, usage tracking, and favorites
  • Consultant Data: Client profiles, team information, and business analytics (for professional users)

2.2 Information Collected Automatically

We automatically collect certain information when you use the App:

  • Usage Data: Features used, screens viewed, time spent in the app, and interaction patterns
  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information
  • Log Data: App crashes, performance metrics, and error reports

2.3 Information From Third Parties

  • Payment Information: We use RevenueCat to process subscription payments. RevenueCat collects payment and transaction data according to their privacy policy
  • AI Services: We use Anthropic’s Claude API to provide AI-powered recommendations. Your chat messages are processed by Anthropic according to their privacy policy

3. How We Use Your Information

We use the collected information for:

Core App Functionality:

  • Providing AI-powered essential oil recommendations
  • Maintaining your oil inventory and favorites
  • Creating and managing custom recipes
  • Enabling search and discovery features

Account Management:

  • Creating and managing your account
  • Processing subscription payments via RevenueCat
  • Providing customer support
  • Sending important service notifications

Professional Features:

  • Managing client relationships (for consultants)
  • Team collaboration tools
  • Business analytics and reporting

App Improvement:

  • Analyzing usage patterns to improve features
  • Identifying and fixing technical issues
  • Developing new features based on user behavior

Legal Compliance:

  • Complying with legal obligations
  • Protecting our rights and preventing fraud
  • Enforcing our terms of service

4. How We Share Your Information

We do not sell your personal information. We share data only in these limited circumstances:

Service Providers:

  • Anthropic (Claude API): Processes your chat messages to provide AI recommendations
  • RevenueCat: Handles subscription management and payment processing
  • Cloud Infrastructure Providers: Host our application data and databases
  • Analytics Services: Help us understand app usage and improve performance

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights.

Business Transfers: If OilWay is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

  • Account Data: Retained until you delete your account
  • Chat History: Retained for service improvement, can be deleted in settings
  • Inventory & Favorites: Retained until manually deleted
  • Analytics Data: Anonymized and retained for up to 24 months

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we must retain data for legal compliance.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure backup procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access & Portability:

  • Request access to your personal data
  • Request a copy of your data in a portable format

Correction & Deletion:

  • Update or correct your personal information in the app
  • Request deletion of your account and data

Restriction & Objection:

  • Request restriction of processing
  • Object to certain data processing activities

Withdraw Consent:

  • Withdraw consent for optional data collection at any time

To exercise these rights, contact us at info@oilway.app

Subscription Management: Manage your subscription through your device’s app store settings (Google Play Store or Apple App Store).

8. Children’s Privacy

OilWay is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at info@oilway.app.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We take appropriate safeguards to ensure your data receives adequate protection, including:

  • Using standard contractual clauses approved by regulatory authorities
  • Ensuring service providers comply with GDPR and other applicable regulations

10. Third-Party Services

Anthropic Claude API

We use Claude AI for personalized recommendations. Your chat messages are processed according to Anthropic’s privacy policy: https://www.anthropic.com/privacy

RevenueCat

We use RevenueCat for subscription management. RevenueCat processes payment data according to their privacy policy: https://www.revenuecat.com/privacy

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

11. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under GDPR:

Legal Basis for Processing:

  • Contract Performance: Processing necessary to provide app services
  • Legitimate Interests: Improving our app, preventing fraud, and security
  • Consent: For optional features requiring explicit consent
  • Legal Obligations: Compliance with applicable laws

Data Protection Officer: For GDPR-related inquiries, contact: info@oilway.app

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

12. California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information (we do not sell data)
  • Non-discrimination for exercising your rights

To exercise these rights, contact: info@oilway.app

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy in the app
  • Updating the „Last updated“ date
  • Sending an email notification (for significant changes)

Continued use of the app after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: info@oilway.app App Name: OilWay Website: oilway.app

We will respond to your inquiry within 30 days.

By using OilWay, you acknowledge that you have read and understood this Privacy Policy.